ELECTRONIC BILLING

Dear Customer,

We would like to remind you of the importance of issuing your electronic invoice within the same calendar month in which you made your purchases . After this period, it will no longer be possible to generate the personalized electronic invoice.

We are pleased to inform you that we have implemented an automated electronic invoicing tool, designed to facilitate your invoicing process. However, this tool is only available for fully settled orders . For orders with an outstanding balance, the tool will not support invoicing via this method.

Orders with an outstanding balance or those settled orders that have not been invoiced by the customer will be automatically invoiced on the last day of the current month using a generic RFC. Additionally, the corresponding payment supplement will be issued, if applicable. If you need a customized invoice and have an outstanding balance, , it is essential that :

  • For orders with outstanding balance: Please provide your billing information via WhatsApp at +52-55-5512-1400 before the last business day of the month.

or in the case of settled orders that have not been invoiced, and If you need a personalized invoice, it is essential that:

  • For settled orders: The customer must invoice through our automated tool before the last business day of the month.

If these steps are not followed, the invoice will be issued with a generic RFC and cannot be modified after the end of the fiscal year.

Customer Responsibility:

It is your responsibility to ensure the accuracy and veracity of all data entered when generating the electronic invoice. Please carefully review the information provided before completing the billing process, including your RFC (Tax Identification Number), name or company name, and tax address. Once the electronic invoice has been issued, cancellations or modifications will not be accepted under any circumstances.

By requesting the issuance of an electronic invoice, you declare that you understand and accept these conditions, releasing The Love Store SA DE CV from any liability for errors or inconveniences resulting from incorrect or incomplete information provided.

Thank you for your understanding and cooperation.